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defect

nonconformity (3.6.9)

related to an intended or specified use

Note 1

The distinction between the concepts defect and nonconformity is important as it has legal connotations, particularly those associated with product (3.7.6) and service (3.7.7) liability issues.

Note 2

The intended use as intended by the customer (3.2.4) can be affected by the nature of the information (3.8.2), such as operating or maintenance instructions, provided by the provider (3.2.5).

Norm
NEN-EN-ISO 9000:2015 en
Titel
Quality management systems - Fundamentals and vocabulary
Paragraaf
3.6.10
Terug

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