a b c d e f g h i j k l m n o p q r s t u v w x y z

customer satisfaction code of conduct

promises, made to customers (3.2.4) by an organization (3.2.1) concerning its behaviour, that are aimed at enhanced customer satisfaction (3.9.2) and related provisions

Note 1

Related provisions can include objectives (3.7.1), conditions, limitations, contact information (3.8.2), and complaints (3.9.3) handling procedures (3.4.5).

Note 2

In ISO 10001:2007, the term “code” is used instead of “customer satisfaction code of conduct”.

Bron

ISO 10001:2007, 3.1, modified — The term “code” has been removed as an admitted term, and Note 2 to entry has been modified

Norm
NEN-EN-ISO 9000:2015 en
Titel
Quality management systems - Fundamentals and vocabulary
Paragraaf
3.9.5
Terug

Gerelateerde termen

Geen termen gevonden