This includes interconnected, interrelated goods or services.
The product can be categorized as follows:
services (e.g. transport);
software (e.g. computer program, dictionary);
hardware (e.g. engine mechanical part);
processed materials (e.g. lubricant).
Services have tangible and intangible elements. Provision of a service can involve, for example, the following:
an activity performed on a customer-supplied tangible product (e.g. automobile to be repaired);
an activity performed on a customer-supplied intangible product (e.g. the income statement needed to prepare a tax return);
the delivery of an intangible product (e.g. the delivery of information in the context of knowledge transmission);
the creation of ambience for the customer (e.g. in hotels and restaurants).
Software consists of information, is generally intangible, and can be in the form of approaches, transactions or procedures.Hardware is generally tangible and its amount is a countable characteristic. Processed materials are generally tangible and their amount is a continuous characteristic.
ISO 14040:2006, 3.9, modified — Note 1 to entry has been added and the original Note 3 to entry has been deleted.