2 resultaten gevonden voor 'complaint'
complaint
<customer satisfaction> expression of dissatisfaction made to an organization (3.2.1), related to its product (3.7.6) or service (3.7.7), or the complaints-handling process (3.4.1) itself, where a response or resolution is explicitly or implicitly expected
complaint
expression of dissatisfaction, other than by appeal, by any person or organization (3.1.1) to another person or organization, relating to its activities, where a response is expected