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product

output (3.7.5)

of an organization (3.2.1) that can be produced without any transaction taking place between the organization and the customer (3.2.4)

Note 1

Production of a product is achieved without any transaction necessarily taking place between provider (3.2.5) and customer, but can often involve this service (3.7.7) element upon its delivery to the customer.

Note 2

The dominant element of a product is that it is generally tangible.

Note 3

Hardware is tangible and its amount is a countable characteristic (3.10.1) (e.g. tyres). Processed materials are tangible and their amount is a continuous characteristic (e.g. fuel and soft drinks). Hardware and processed materials are often referred to as goods. Software consists of information (3.8.2) regardless of delivery medium (e.g. computer programme, mobile phone app, instruction manual, dictionary content, musical composition copyright, driver's license).

Norm
NEN-EN-ISO 9000:2015 en
Titel
Quality management systems - Fundamentals and vocabulary
Paragraaf
3.7.6
Terug

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