promises, made to customers (3.2.4) by an organization (3.2.1) concerning its behaviour, that are aimed at enhanced customer satisfaction (3.9.2) and related provisions

perception of the degree to which the customer’s expectations have been fulfilled

person or organization (3.2.1) that could or does receive a product (3.7.6) or a service (3.7.7) that is intended for or required by this person or organization

organization or individual member of the general public purchasing property, products or services for commercial, private or public purposes

interaction of the organization (3.2.1) with the customer (3.2.4) throughout the life cycle of a product (3.7.6) or a service (3.7.7)

distinctive set of numbers and/or letters that specifically identifies a batch and permits its manufacturing, packaging, labelling and distribution history to be traced

range or extent of political, contractual, economic or other relationships through which an organization (3.1.1) has the ability to affect the decisions or activities of individuals or organizations

aspect of the natural environment, human health or resources of interest to society

number indicating the relative functionality (3.1.46) required for a user (3.1.131) group or customer for one topic (3.1.128) on a predetermined demand scale (3.1.111.2) from the level of the least (functionality) to the level of the most (functionality)

aspect(s) of the economy, the environment, or the society that can be impacted by construction works (3.12), goods, or services